RETURNS & REFUNDS POLICY

Returns & Refunds Policy

At Soft Era, we want you to feel confident when shopping with us. If you need to request a return or refund, please review the conditions below.

1. RETURN WINDOW

Eligible products may be requested for return within [7/14/30 DAYS] of delivery.

Return requests submitted after the applicable return period may not be accepted unless required by applicable law.

2. RETURN CONDITIONS

To be eligible for a return, the product must generally:

• Be unused and in its original condition
• Be in the original packaging
• Include original labels, seals, or accessories where applicable
• Be accompanied by valid order information or proof of purchase

3. BEAUTY AND PERSONAL CARE PRODUCTS

For hygiene and safety reasons, opened, used, altered, or contaminated beauty and personal care products may not be eligible for return.

Please contact us before sending any product back.

4. DAMAGED OR WRONG PRODUCTS

If you receive a damaged, defective, incorrect, or incomplete order, please contact us at [YOUR SUPPORT EMAIL] as soon as possible.

Please provide:

• Order number
• Description of the issue
• Clear photographs or videos where applicable
• Any other information reasonably requested by our support team

5. NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Opened or used products
• Products damaged after delivery due to misuse
• Products without original packaging where required
• Gift cards, where applicable
• Final-sale products, where applicable
• Products specifically identified as non-returnable on the product page

6. RETURN SHIPPING

Where a return is requested due to customer preference or a change of mind, the customer may be responsible for applicable return shipping costs unless otherwise stated.

If the product was incorrect, damaged, or defective, Soft Era may provide an appropriate resolution in accordance with applicable law and our policies.

7. REFUND PROCESS

Once an eligible returned product is received and inspected, we will determine whether the return qualifies for a refund.

If approved, the applicable refund will generally be issued to the original payment method unless otherwise agreed or required by applicable law.

8. REFUND TIMING

After approval, refunds may take additional time to appear in your account depending on your payment provider or financial institution.

9. PARTIAL REFUNDS

In certain circumstances, only a partial refund may be available, including where permitted by our policy and applicable law.

10. HOW TO REQUEST A RETURN

To request a return, contact:

Soft Era
Email: [YOUR SUPPORT EMAIL]

Please include your order number and the reason for the return.

Do not send products back without receiving return instructions from our team.