Exchange Policy
Soft Era may offer exchanges for eligible products subject to availability and the conditions below.
1. EXCHANGE PERIOD
Eligible exchange requests must generally be submitted within [7/14/30 DAYS] of delivery.
2. EXCHANGE CONDITIONS
Products must generally be:
• Unused
• In original condition
• In original packaging
• Accompanied by valid order information
• Free from damage caused by customer misuse
3. BEAUTY AND PERSONAL CARE PRODUCTS
For hygiene and safety reasons, opened or used beauty and personal care products may not be eligible for exchange.
4. WRONG OR DAMAGED PRODUCT
If you receive the wrong product or a product that arrives damaged or defective, contact us as soon as possible.
Please provide your order number and clear photographs or videos where applicable.
5. AVAILABILITY
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer another appropriate resolution in accordance with applicable law and our policies.
6. EXCHANGE SHIPPING
Shipping costs for exchanges may depend on the reason for the exchange.
7. HOW TO REQUEST AN EXCHANGE
Contact:
Soft Era
Please include your order number and details of the product you wish to exchange.
Do not send a product back without receiving instructions from our support team.