Cancellation Policy
At Soft Era, we understand that you may occasionally need to cancel an order.
1. CANCELLATION BEFORE PROCESSING
You may contact us as soon as possible after placing an order to request cancellation.
Cancellation requests are not guaranteed once an order has entered processing, been packed, or shipped.
2. CANCELLATION AFTER DISPATCH
Once an order has been shipped, it generally cannot be cancelled through our standard cancellation process.
In such cases, you may need to follow our Returns & Refunds Policy after delivery, where eligible.
3. REFUNDS FOR CANCELLED ORDERS
If an eligible cancellation is approved after payment has been received, the applicable refund will be processed according to our Refund Policy.
4. ORDER ALREADY PROCESSED
If an order has already been processed or shipped before we receive the cancellation request, we may be unable to cancel it.
5. CONTACT US
For cancellation requests, contact us as soon as possible:
Soft Era
Please include your order number and the reason for cancellation.